User Support
User support is available during normal office hours (09:00 – 17:00 Monday to Friday).
Unlike a traditional software house, GMSL uses all our software to provide operations services and so we use the systems to perform the same tasks as external clients. This first hand, up to date knowledge of using the system means we can use this to provide you with better user training and support.
Technical Issues/Bugs
Technical support is available during normal office hours. GMSL uses a support model that allows third party clients to log bugs or issues via a web interface or e-mail and then to track progress against these issues via the web. We encourage clients to email issues directly into our Support Desk as they will then be logged automatically and dealt with more promptly.
New Releases
For routine releases clients are notified in advance of the timetable for the release and a document listing new functionality, bugs fixed and technical changes is circulated at the time of the release.
Support Contacts
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Tel: +44 (0)1223 446197
